Our Approach

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Chapter 1

The Assessment

We may be experts, but approaching each problem with a beginner's mindset lets us see the whole picture. The Assessment ensures we fully understand your business, not just your IT – so we know not just how we're solving your problem, but why.

  • We start with your business problems…

    In a series of face-to-face meetings, we immerse ourselves in your business. Every solution affects moving parts outside of IT, so we'll use this time to see through the eyes of your various key stakeholders.

  • …and then focus on your technical problems.

    Once we understand your business, it's time to get technical. Depending on your needs assessment, we'll bring in the corresponding experts to help map your business problem through to a technical solution.

  • Support Capability

    A solution is only as good as your ability to support it. We conclude the Assessment by detailing your solution management capabilities, ensuring your solution delivers the same results tomorrow that it does today.

Dedicated Project Management Team

Maximizes ROI and advises on IT roadmaps which is crucial with stringent budgeting schedules and processes.

Dedicated Project Management Team

Maximizes ROI and advises on IT roadmaps which is crucial with stringent budgeting schedules and processes.

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Chapter 2

Plan & Design

Now that we've gotten to know you, we can get started – not just on your solution, but on the logistics of implementation. The Plan & Design phase calls upon our Practice Area leads (and partner vendors, when necessary) to craft your solution, while your dedicated Project Manager maps out implementation and coordinates with parallel project dependencies.

  • Design & Workload Logistics

    We create a prioritized schedule to fit your needs, including a deployment and migration schedule.

  • Design

    We design and plan the architecture, process, hardware, and software, while mapping out the post-implementation support logistics and SLOs that ensure long-term success.

  • Implementation Logistics

    While we're designing your solution, we're also building a roadmap to ensure a smooth transition process. This is the final stage before installation, but it's just the first step of a multi-stage testing process that mostly occurs during Integration & Implementation.

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Chapter 3

Integration & Implementation

Working in stages, with rigorous testing at every step, we bring your solution to life. Integration & Implementation comprises the implementation of components, the integration of components into subsystems, and finally the integration of subsystems into the overall system.

  • Building in Stages

    We may be at the implementation phase, but that doesn't mean our collaboration is over; we build, test, and install in stages so all parties can verify that objectives are being met. Keeping our clients up to date on QA prevents problems down the road.

  • The IIS Integration Center

    To minimize client disruption and allow for better QA, staging occurs both on-site with the client and at our IIS Integration Center. The solution does not make it on-premeses until it has passed through rigorous Integration Center testing.

Complex Environments

Regardless of your environments complexity our team’s wealth of knowledge can design a solution for you. Put us up to the challenge.

Complex Environments

Regardless of your environments complexity our team’s wealth of knowledge can design a solution for you. Put us up to the challenge.

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Chapter 4

Testing and Knowledge Center

Your solution is up and running – all you need now are the tools to keep it that way. Testing & Knowledge Transfer refers to the final, post-implementation QA, plus any special training your staff may require to make full use of your solution.

  • Vendor Training

    After deployment we always recommend vendor training, so you can consume our system as if you designed it yourself.

  • Knowledge Transfer

    After deployment we always recommend vendor training, so you can consume our system as if you designed it yourself.

24X7
Customer support

No matter the time nor place, we’re reachable. In a rare case you have a disaster, we have your back.

24X7
Customer support

No matter the time nor place, we’re reachable. In a rare case you have a disaster, we have your back.

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Chapter 5

Management & Support Services

We weren't kidding about partnership: Often called "Day 2" operations, our Management & Support Services help you maximize ROI throughout the life of the solution, even if you don't currently have the infrastructure to support it. Because ultimately it's not about how a solution is crafted; it's about how it performs.