We may be experts, but approaching each problem with a beginner's mindset lets us see the whole picture. The Assessment ensures we fully understand your business, not just your IT – so we know not just how we're solving your problem, but why.
In a series of face-to-face meetings, we immerse ourselves in your business. Every solution affects moving parts outside of IT, so we'll use this time to see through the eyes of your various key stakeholders.
Once we understand your business, it's time to get technical. Depending on your needs assessment, we'll bring in the corresponding experts to help map your business problem through to a technical solution.
A solution is only as good as your ability to support it. We conclude the Assessment by detailing your solution management capabilities, ensuring your solution delivers the same results tomorrow that it does today.
Maximizes ROI and advises on IT roadmaps which is crucial with stringent budgeting schedules and processes.
Maximizes ROI and advises on IT roadmaps which is crucial with stringent budgeting schedules and processes.
Now that we've gotten to know you, we can get started – not just on your solution, but on the logistics of implementation. The Plan & Design phase calls upon our Practice Area leads (and partner vendors, when necessary) to craft your solution, while your dedicated Project Manager maps out implementation and coordinates with parallel project dependencies.
We create a prioritized schedule to fit your needs, including a deployment and migration schedule.
We design and plan the architecture, process, hardware, and software, while mapping out the post-implementation support logistics and SLOs that ensure long-term success.
While we're designing your solution, we're also building a roadmap to ensure a smooth transition process. This is the final stage before installation, but it's just the first step of a multi-stage testing process that mostly occurs during Integration & Implementation.
Working in stages, with rigorous testing at every step, we bring your solution to life. Integration & Implementation comprises the implementation of components, the integration of components into subsystems, and finally the integration of subsystems into the overall system.
We may be at the implementation phase, but that doesn't mean our collaboration is over; we build, test, and install in stages so all parties can verify that objectives are being met. Keeping our clients up to date on QA prevents problems down the road.
To minimize client disruption and allow for better QA, staging occurs both on-site with the client and at our IIS Integration Center. The solution does not make it on-premeses until it has passed through rigorous Integration Center testing.
Regardless of your environments complexity our team’s wealth of knowledge can design a solution for you. Put us up to the challenge.
Regardless of your environments complexity our team’s wealth of knowledge can design a solution for you. Put us up to the challenge.
Your solution is up and running – all you need now are the tools to keep it that way. Testing & Knowledge Transfer refers to the final, post-implementation QA, plus any special training your staff may require to make full use of your solution.
After deployment we always recommend vendor training, so you can consume our system as if you designed it yourself.
After deployment we always recommend vendor training, so you can consume our system as if you designed it yourself.
No matter the time nor place, we’re reachable. In a rare case you have a disaster, we have your back.
No matter the time nor place, we’re reachable. In a rare case you have a disaster, we have your back.
We weren't kidding about partnership: Often called "Day 2" operations, our Management & Support Services help you maximize ROI throughout the life of the solution, even if you don't currently have the infrastructure to support it. Because ultimately it's not about how a solution is crafted; it's about how it performs.
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