To what do you attribute your success at IIS?

I spent my early career working for two entrepreneurs, who started a technology business and taught me that it’s all about doing what’s right for the customer and to make sure that we had the best resources available to support our customers. I saw how they thought about their business: when you’ve built something up from nothing, every customer is precious, every opportunity is precious, and you will go to the end of the Earth to do the job, every time. That was our mentality, and I’ve taken it with me ever since.

Is that something that you feel is ingrained in the IIS culture?

We have always been about serving the customer and making them successful. We give our customers the best resources available in the industry; we take a long-term view on our customer relationships. We are not transaction-based, and that shows why most of our customers have been with us 5, 10, 15 or 20 years. Their success is the most important thing.

Where do you see the future of IIS going?

We’re going to continue to do what we’ve always done, which is help our customers be successful with the newest technology. Whether it is the migration to the cloud, or helping them with a big data application, we have always been there for our customers – at 12 in the afternoon or 3 in the morning. We’re going to be there to help and support them through their current and future needs.

What do you consider your greatest professional accomplishment?

I think my current role is my greatest accomplishment because I get to support really talented people doing what they do best, which is to help our customers. It’s about creating a positive environment, giving them the best support personally but also for their families and making sure that they’re recognized and well compensated for their commitment to our customers and the organization.