A business value study conducted by IDC1 on behalf of Hewlett Packard Enterprise for its GreenLake Managed Services platform found clients:
- Improved overall IT efficiency by 35%
- Spent 41% less time performing mundane tasks, a.k.a. "keeping the lights on"
- Experienced 85% less unplanned downtime for greater reliability
- Achieved a 287% 3-year return on investment
Those are all outstanding benefits. Who wouldn't want to offload the heavy lifting of running a modern IT network and infrastructure to a team of experts? In the case of HPE GreenLake Managed Services, make that a team of over 23,000 global experts to handle the monitoring, operations, administration, optimization, and make recommendations for continuous improvement across all areas of IT. Managed services optimizes performance and reduces IT spend on hardware and staffing. It has to, otherwise, what's the value of a MSP?
Managed Services offsets Brain Drain
Some organizations might sacrifice the potential cost savings of outsourcing IT services, preferring instead to keep their IT environment private and on-prem for security, control, and compliance purposes. But for other businesses, managed services is no longer a choice; they simply cannot find or afford to keep the talent necessary to maintain operations internally.
In fact, the number one issue facing internal IT departments and driving them to managed services providers today is finding skilled human resources. Consider:
- The pace of industry change makes acquiring seasoned talent in emerging technology areas like AI/ML are extremely time consuming and expensive.
- Enterprises are competing against each other – as well as data centers and MSPs – for top tier talent, further escalating salaries. This also encourages IT worker churn as they leave for higher paying positions.
- The need to operate and administer legacy IT systems. There is an acute shortage of specialized knowledge required to maintain older IT environments with no one on the horizon to replace them. This problem will only be exacerbated by the continuing retirement of experienced IT staff. New IT workers entering the job market are attracted to the latest and coolest applications and have little interest in learning legacy systems.
- Unemployment levels are at an all-time low, further shrinking the labor pool and giving more leverage to candidates.
Together, these circumstances contribute to a talent shortage situation that makes running an in-house enterprise-class IT environment difficult if not impossible, yet also creates a perfect storm of opportunity for MSPs.
In addition to reducing overall IT expenditures and converting some IT expenses from CAPEX to OPEX for additional accounting advantages, managed services solves for a lack of in-house talent. It insulates the company against the efforts and costs of having to constantly find, hire, and train skilled IT personnel, and endlessly repeat the cycle when they leave. The onus is on the MSP to find and retain the talent necessary to live up to their SLAs, even for legacy systems.
Why HPE Managed Services?
For many businesses, managed services just makes sense and is becoming easier to justify in the face of brain drain and rising personnel costs. HPE Managed Services, implemented through IIS, can run your IT ecosystem with optimal performance, reliability, and cost efficiency.
HPE Managed Services provides an end-to-end hybrid cloud consumption experience. A true market leader, HPE brings a simplified, consistent, fully automated, and orchestrated approach managed through a centralized access point. Designed to work with any cloud provider and heterogeneous infrastructure, HPE offers a predefined catalog across a slew of ITIL and technology management activities. HPE Managed Services provides on-demand real-time analytics of the entire hybrid-cloud estate, and a secure and compliant environment delivered in a single pay-as-you-grow subscription model.
Why HPE Managed Services through IIS?
Enterprises could engage HPE directly for Managed Services, and HPE will assign a dedicated Customer Success Manager to ensure the delivery of products and services, handle reporting and analytics, and make recommendations for improvement.
Internal IT staff will need to educate your CSM as to the digital transformation goals of your company and help design, deploy, and maintain solutions in partnership with HPE. As an MSP, it is HPE's mission to serve their customers with HPE solutions. But what if you need help identifying business strategies, transformation goals, and processes prior to committing to the platform? What if you already own or wish to implement solutions besides HP? HPE Customer Success Managers may not have extensive knowledge of products outside their brand, or they may make recommendations based on how they are compensated, not your best interest.
Engaging HPE Managed Services though IIS solves these issues. We provide the missing link: local, objective, customized, white glove support with a single point of contact who understands your business. You still get the benefit of HP's army of 23,000 managed services experts, but they stand behind us.
We get involved at the earliest stages of discovery to determine the best path forward in your organization's digital transformation journey and transition to managed services. IIS engineers work with your internal staff to understand your business and develop workloads that meet stated objectives, scope out the contracted services, monitor system performance, and make recommendations for continuous improvement. It's not all on your people to figure out alone.
As a founding member of the HPE Partner Program, IIS is the one-stop shop businesses need to build world-class managed services, leveraging our expertise to merge the finest aspects of HPE solutions with those from a broad ecosystem of complimentary partners. Visit us at iistech.com to learn more about how IIS can address your company's brain drain and future IT staffing challenges.
1A commissioned study conducted by IDC, The Business Value of HPE GreenLake Management Services, 10/2019
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